|Rank top in the water purifier and air purifier A/S sector||2018-10-31|
- Highly recognized for operating the Service Lab, initiating the Cody-On service, and introducing the service liability system
Coway ranked top in the water purifier and air purifier A/S sector at the “2018 KS-SQI” evaluation hosted by the Korea Standards Association on October 31.
The KS-SQI (Korean Standard-Service Quality Index) is a service quality evaluation model co-developed by the Korea Standards Association and Management Research Institute of the Seoul National University. The evaluation is conducted by surveying customers who have directly used products and services.
Since first being ranked top in the water purifier A/S sector in 2002, Coway has taken the top position 12 times until now. Coway ranked No.1 in the air purifier A/S sector which was initiated this year, proving its top-class service competence in the health appliance business as well.
The company won 75.2 points and 75 points, the highest scores, in the water purifier and air purifier sector, respectively, by being highly recognized for operating the Service Lab, initiating the Cody-On service, and introducing the service liability system.
The Service Lab, an innovative place for customers, was initiated in May of this year. It was prepared under the principle of “faithfully serve from customers’ point of view and innovating customer experience with new ideas,” thereby spearheading the innovation of Coway services.
The Cody-On service allows customers to directly check the service process through mobile devices. Coway also operates the service liability system where service experts manage entire service process ranging from receiving complaints, offering solutions, and identifying improvements.
Hyun-jeong Yoon, the head of CS HQ, said, “Coway is developing services in full consideration of customers’ product purchasing, installation, and use cycle. We will make a concerted effort to continuously innovate our service quality.”
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